“Customer Service” is a term many know but may not
have an in-depth understanding of its importance in today’s evolving consumer
marketplace. In order for an organization to survive and sustain itself, it
must be in tune with its customers – both internal and external. Extraordinary
customer service starts from the top with leadership and transitions down to
all other individuals within the organization. This session will provide
helpful information, based on the Jim Collins book “Good to Great,” on how
individuals in leadership roles can demonstrate excellent customer service to
send shock waves through their organization’s culture. The benefits of great
customer service are simple. Happy, healthy customers!
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